Find answers to the most common questions about EMAS Technology.
With EMAS Technology, users can make their physical gold assets liquid and easily accessible anytime, without needing to visit the storage location. EMAS Technology is an advanced mobile financial application offering seamless, secure, and intuitive financial management. Along with essential services like account management, transfers, bill payments, and insights, EMAS enables 24/7 trading of physical gold and secure access to stored assets.
The EMAS Technology app is available for iOS and Android devices.
Search for "EMAS Precious Metal" in the Apple App Store or Google Play Store, then install the app.
1. Download and install the app from the App Store or Google Play.
2. Open the app and tap "Sign Up".
3. Enter personal details (name, email, phone number).
4. Create a secure password.
5. Complete verification via email or SMS.
6. After verification, your account is ready to use.
Gold Trading 24/7: Trade physical gold anytime directly in the app.
Secure Physical Gold Storage: Manage insured physical gold holdings.
External Gold Storage Integration: Link external storage accounts.
Account Management: View balances and transaction history.
Money Transfers: Send and receive funds quickly.
Mobile Wallet: Use EMAS card with Google Pay and Apple Pay.
Customer Support: Access support directly via the app.
Go to Settings in the bottom menu, open "Change language", and choose German or English. More languages are planned.
Log in to the app, open the Accounts section, and review your current balance and recent transactions.
Log in, go to Settings > Support centre, create a new message with your requested changes (for example address, phone, email), and send it. Support will contact you.
Tap "Forgot access code" on the login screen, enter your email or phone number, and follow the reset instructions sent to you.
Contact support through the app or by email. After identity verification, request account closure. Remaining funds are transferred to your linked bank account.
Open Accounts, select your account, open account details, and find the IBAN under Bank details. You can copy or share it from there.
Yes. EMAS uses strong encryption, secure infrastructure, and optional multi-factor authentication to protect your account and data.
Security measures include encrypted data transmission, secure servers, MFA support, and regular security audits.
Contact support immediately. Your account can be temporarily secured while activity is investigated and credentials are reset if needed.
Log in, open Accounts, choose Transfer, enter recipient and payment details, then confirm the transfer.
Yes. Use the transfer flow in Accounts and enter the bill recipient details, amount, and payment reference.
Most internal transfers are free. Some operations (for example international or special transfer types) may include fees. See fee overview in the app.
Limits include ATM withdrawal and POS spending limits per day and per month. Check the latest limits in the app, as they may vary by product setup.
Open Cards, view card details after access code confirmation, then add your card to Apple Pay or Google Pay.
For in-store payments, use Apple Pay or Google Pay contactless. For online payments, choose your EMAS card or wallet at checkout.
Core functions are generally free, but some transactions may be charged (for example international transfers or currency conversion). Check "Fee overview" in Settings.
Fees depend on destination, amount, and conversion. See transfer fee details in-app or contact support.
Open the app and go to Settings > Fees overview.
Yes, as long as you have internet connectivity. Your mobile provider may charge roaming/data fees.
International usage may involve charges for currency conversion and international transfers. See the app fee section for current details.
Support is available via the in-app support section, by email at support@emas.technology, or by phone.
Support is available 24/7. Fastest response is typically during official office hours (9:00 to 18:00).
Open the "My gold" section and use the Buy or Sell actions. Enter the desired amount in grams and confirm the transaction.
In "My gold", open the specific transaction and use the "Download bill" option.
Yes. Contact support@emas.technology with your identification and request details. Delivery options and costs are provided according to current fee rules.
Gold is held in high-security vaults in Austria and insured according to current asset value.